PROGRAM COORDINATOR, PRACTICE IMPROVEMENT

The Newfoundland and Labrador Medical Association and the Department of Health and Community Services have established a Family Practice Renewal Program (FPRP) to improve the delivery and effectiveness of family practice in the province, as part of a more integrated primary health care system to improve patient outcomes.

The Program Coordinator, Practice Improvement, is a full-time position, with an employment term of two years, reporting to the Senior Program Consultant responsible for the Practice Improvement Program (PIP).  The Program Coordinator will work with the Sr. Program Consultant and FPRP team to provide support for PIP initiatives and events offered by the central office, and FPRP as a whole.

RESPONSIBILITIES

This position will:

• Coordinate and provide support for all PIP initiatives, including a new program aimed at supporting physicians and their staff in implementing Quality Improvement initiatives at the practice/clinic level
• Apply standard project management best practices and methodologies to effectively manage program objectives
• Conduct research, analysis and provide data support for PIP
• Provide logistical support for large and/or provincial PIP events, conferences
• Act as liaison with Family Practice Networks relating to PIP offerings
• Support contract and project management
• Develop and maintain a provincial repository of PIP resources and tools
• Provide support to the Continuing Professional Development certification process
• Provide support for implementation of PIP evaluation plans
• Maintain strong relationships with key stakeholder groups including family physicians, Family Practice Networks, NLMA, Department of Health and Community Services, College of Family Physicians of Canada (CFPC), Memorial University of Newfoundland, and Regional Health Authorities
• Provide support to other FPRP initiatives and program areas, as required

EDUCATION/EXPERIENCE

Bachelor’s Degree in Business Administration, Health/Public Administration, Health Policy, Organizational Development, or a related area.  3 years’ experience in similar work, or equivalent combination of education and experience.  Knowledge of and experience in primary health care, family practice environments, physician practice models, management consulting, organizational development, and working with physicians, government, and regional health authorities, would be considered assets.  


KNOWLEDGE AND SKILLS

• Effective writer and facilitator with an attention to detail and the ability to think and decide quickly and efficiently
• Ability to effectively manage concurrent projects and related activities
• Comfortable with ambiguity of content and process
• Strong interpersonal and written/oral communications skills
• Excellent listening and investigative query skills
• Knowledge/experience in change management, organizational development and/or adult learning theory and approaches
• Flexible and able to work in a dynamic and demanding environment
• Strong problem-solving skills, with a process perspective, self-motivated, results-driven and action oriented
• Ability to develop effective relationships with partners and stakeholders
• Proven abilities to organize and multi-task, set and meet deadlines
• Ability to self-learn through ongoing research, analysis and application to skill development
• Proficiency in MS Office software applications including Word, Excel, PowerPoint, and Outlook

WORKING CONDITIONS

• Two-year employment term.
• Travel will be required, mostly within province.  Travel estimated at 20-30% of overall work hours, depending on activity cycles.
• FPRP provides competitive compensation and employee benefits.
• Salary $70,000.

TO APPLY

Interested candidates should apply in confidence with a resume and cover letter by e-mail to fprp@nlma.nl.ca or in writing to:

Attn: Paula Hanrahan
Senior Program Consultant
Family Practice Renewal Program
164 MacDonald Drive, St. John’s, NL A1A 4B3

Closing Date: April 24, 2020

We thank all applicants for their interest; however, only those selected for an interview will be contacted.