spring 2009

H E A L T H   P R O M O T I O N
New central intake number for child/adolescent mental health


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Eastern Health has begun a central intake pilot project to better facilitate referrals to its child and adolescent mental health and addictions services.

Submitted Article

Eastern Health has begun a central intake pilot project to better facilitate referrals to its child and adolescent mental health and addictions services.

Central intake was developed following a review of evidence gathered from across Canada supporting the need for a consumer-friendly central intake service. This new service prioritizes referrals through a comprehensive phone screening that ensures families are placed with the most appropriate service. The program will also reduce duplication of services to patients and monitor wait times in programs.

The pilot consists of a new phone number for families and youth to call directly for information and self-referral to various Mental Health and Addictions Services of Eastern Health, as well as a dedicated fax number for referral forms from health care professionals. The new phone number is (709) 777-2200.

Health care professionals can fax the Mental Health and Addictions Referral Form to the Central Intake Fax: (709) 777-2211. Please fully complete this form. An intake coordinator will complete a telephone assessment with t he family or youth and determine the most appropriate service that best fits the patient’s needs.

The services involved in central intake and their target populations are:

  • Janeway Family Centre (Eastern Health with several provincial services)

  • Janeway Child and Adolescent Psychiatry (Provincial service)

  • Family Services Counselors (St. John’s Region)

  • Youth Services Mental Health Counselors (St. John’s Region)

  • BRIDGES (Eastern Health Region)

  • Addictions-adolescent outpatient services (St. John’s Region) & Rowan Treatment Centre (Provincial service)

Central Intake will assist these six services in better networking and delivering timely and appropriate interventions. All other Eastern Health child and adolescent services will continue with their current intake process. The effectiveness of this new single point of entry referral system will be evaluated after one year of operation. Any questions may be directed to the Central Intake Clinical Coordinator, June Kirkland-Smith, at (709) 777-2200.

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